Grand Show Entertainment Services
Effective Date: 04.07.2025
Last Updated: 04.07.2025

About This Policy

Grand Show (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit grandshow.ca or use our entertainment services across Canada, including our signature Party Polar Bear shows.

Information We Collect

Personal Information You Provide:

• Contact Details: Name, email address, phone number, mailing address
• Event Information: Event date, location, type of celebration, guest count, special requirements
• Service Preferences: Specific entertainment requests, Party Polar Bear show details, catering needs
• Payment Information: Billing address, payment method (processed securely through third-party providers)
• Communication Records: Email correspondence, phone calls, consultation notes

Information Collected Automatically:

• Website Usage: Pages visited, time spent on site, referring websites, search terms used
• Device Information: IP address, browser type, operating system, mobile device identifiers
• Location Data: General geographic location based on IP address (to serve relevant Canadian content)
• Cookies and Analytics: Information collected through Google Analytics and similar tools

How We Use Your Information

Service Delivery:

• Plan and coordinate your entertainment events and Party Polar Bear shows
• Communicate with you about bookings, schedules, and service details
• Process payments and manage billing for our services
• Coordinate with vendors, venues, and performers for your events

Business Operations:

• Improve our website functionality and user experience
• Analyze service performance and customer satisfaction
• Develop new entertainment offerings, especially seasonal Party Polar Bear shows
• Maintain accurate business records and customer accounts

Marketing and Communication:

• Send information about our services, seasonal promotions, and new entertainment options
• Share updates about Party Polar Bear availability and special holiday shows
• Request feedback and reviews about our entertainment services
• Notify you about corporate event packages and private party options

Legal Compliance:

• Comply with Canadian federal and provincial privacy laws (PIPEDA)
• Protect against fraud and unauthorized access
• Respond to legal requests and government inquiries
• Maintain records as required by Canadian business regulations

Information Sharing

We may share your information with:

Service Partners:

• Event Vendors: Caterers, decorators, venue coordinators, technical support teams
• Entertainment Staff: Party Polar Bear performers, musicians, event coordinators
• Payment Processors: Secure payment processing companies (Stripe, PayPal, etc.)
• Technology Providers: Website hosting, email services, booking management systems

Legal Requirements:

• Canadian federal or provincial court orders
• Law enforcement investigations
• Government regulatory compliance
• Legal proceedings or dispute resolution

Data Security and Protection

We implement comprehensive security measures:

• Encryption: SSL/TLS encryption for all data transmission
• Access Controls: Limited access to personal information on need-to-know basis
• Secure Storage: Protected Canadian servers with regular security audits
• Staff Training: Regular privacy training for all Grand Show employees
• Backup Systems: Secure data backup and recovery procedures

Your Privacy Rights Under Canadian Law

Access and Correction:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Receive a copy of your data in portable format

Consent Management:

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of personal information (subject to legal requirements)

Complaint Process:

• File complaints with our Privacy Officer
• Contact the Privacy Commissioner of Canada if needed

Data Retention

• Active Clients: Duration of business relationship plus 7 years for tax purposes
• Prospective Clients: 2 years from last contact unless deletion requested
• Marketing Communications: Until you unsubscribe or request removal
• Legal Requirements: As mandated by Canadian Revenue Agency and provincial laws

Cookies and Tracking

We use cookies for:

• Essential Functions: Website security, user authentication, basic functionality
• Analytics: Google Analytics to understand Canadian market preferences
• Marketing: Tracking effectiveness of Party Polar Bear promotional campaigns
• Personalization: Customizing content for corporate vs. private event clients

Contact Information

Privacy Officer:
Grand Show Entertainment
Email: info@grandshow.ca
Phone: +1 778 723 7788
Address: 942 Blue Mountain, Coquitlam, BC 
V3J 4T1 Canada

Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Phone: 1-800-282-1376