Legal
Privacy Policy
Grand Show (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our site or services, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us — such as your name, email address, phone number, event date, location and any details you share when you request a quote or message us. We also automatically collect limited technical data, such as your IP address, browser type and pages visited, through cookies and similar technologies.
2. How We Use Your Information
- To respond to your enquiries and prepare tailored quotes;
- To plan, coordinate and deliver our entertainment and special-effects services;
- To improve our website, services and customer experience;
- To send you updates or offers, where you have asked to receive them;
- To meet legal, tax and regulatory obligations.
3. Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some features may not work as intended without them.
4. How We Share Information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example, email or scheduling tools), and where required by law or to protect our rights. These providers are only permitted to use your information to perform services on our behalf.
5. Data Retention
We keep your information only for as long as needed to provide our services, maintain our records and meet legal obligations, after which it is securely deleted or anonymised.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent to marketing at any time. To make a request, contact us using the details below.
7. Third-Party Links
Our site may link to third-party websites (such as Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Children’s Privacy
Our services are intended for adults booking events. We do not knowingly collect personal information from children without the consent of a parent or guardian.
9. Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at info@grandshow.ca, by phone at +1 778 723 7788, or by mail at Grand Show, Metro Vancouver, British Columbia, Canada.