Legal
Privacy Policy
Grand Show Entertainment respects your privacy. This policy explains how we collect and use information through grandshow.ca, our enquiry forms, the travel estimator and our communications with you. It also describes the analytics and advertising technologies currently used on this website.
1. Information you provide
When you request availability, a quote or a partnership discussion, we collect the information you choose to share: your name, email address, telephone number, event date, city or venue, event type, selected service or package, approximate guest count and message. Please share only the details needed to discuss your event.
Enquiries may also include the page, package and button that led you to the form, your recent navigation steps on our website, campaign-source tags such as UTM parameters, and any travel estimate you calculated. We use this context to understand your request and which services or campaigns led to enquiries.
2. Why we use this information
- To answer your enquiry and confirm availability, scope and pricing;
- To plan and deliver an agreed event service or discuss a partnership;
- To understand which pages, packages and campaigns generate enquiries and improve the website;
- To maintain booking, payment, tax and business records where required;
- To send marketing communications where you have requested or agreed to receive them. You can ask us to stop marketing messages.
3. Travel estimator and address processing
When you use the travel estimator, the venue address you enter is sent through our website to the BC Address Geocoder. Route coordinates are sent to FOSSGIS routing, which uses OpenStreetMap data, to calculate a driving route. These calculator requests do not include your enquiry name, email, telephone number or message.
Address matches and route results may be cached for up to seven days. These providers may maintain their own service logs. Once you calculate an estimate, its venue address, distance, estimated fee and estimate-only note are added to the enquiry form. Changing the venue address clears the previous estimate. Sending the form stores the estimate with your enquiry; it does not make the estimate a binding price or reserve a date. A manager confirms the final quote.
4. Google Analytics 4
We use Google Analytics 4 to measure visits, traffic sources, page interactions, use of the travel calculator and successful enquiry submissions. Google may process technical information such as browser and device details, identifiers, pages visited, referral information and approximate location derived from technical data. Google Analytics uses cookies and related technologies.
Our custom calculator and lead event parameters do not intentionally include names, email addresses, telephone numbers, enquiry messages or venue addresses. They can include the page, service, whether an estimate was calculated or submitted, estimate type, fee and currency. A recorded enquiry event is not a confirmed booking.
See Google's Privacy Policy and the Google Analytics opt-out browser add-on for further information and available controls.
5. Meta Pixel and advertising measurement
We use Meta Pixel to measure website visits and confirmed enquiry submissions and to understand results from Facebook and Instagram advertising. Meta may receive technical browser or device data, identifiers, page information and interaction events, and may associate this activity with a Meta account under its own policies and settings. Website activity may also support advertising audiences or remarketing where those features are enabled.
Our custom Lead event reports a confirmed website enquiry and its service category; it does not intentionally send the contact fields or message from the enquiry form. Meta Pixel can remain present while advertising campaigns are paused. See Meta's Privacy Policy for its data practices and available controls.
6. Cookies, heatmaps and your choices
Use Cookie preferences in the footer to choose necessary storage, analytics or marketing. Analytics and marketing are off until you choose them. Rejecting optional cookies does not prevent enquiries or travel calculations. Withdrawing consent stops the selected tools on the next reload and removes their first-party cookies where accessible.
With analytics consent, Google Analytics 4 measures interactions and Microsoft Clarity provides heatmaps and session recordings. Form fields, address lookup results, travel summaries and personalised form messages are masked for Clarity. We do not send names, phone numbers, email addresses, event addresses or enquiry messages in our custom analytics events. Google and Microsoft may process device information, identifiers, page information and technical network data under their policies. See Microsoft Privacy Statement.
With marketing consent, Meta Pixel measures page views and successfully saved enquiries. We do not enable advanced matching or automatic form-event tracking. A lead event is not a booking. Analytics consent is independent from marketing consent.
Necessary session storage retains selected packages, enquiry navigation and a requested travel estimate, including the venue address, for up to 30 minutes of the enquiry session. This context is cleared after a successfully saved enquiry; changing the venue clears an outdated estimate. After analytics consent, first and latest identified traffic sources, five campaign tags and the landing page may be stored for up to 30 days. Unknown sources stay unknown. Cookie choices are remembered for up to 180 days. Internal links do not receive campaign tags.
Enquiries are stored in a private WordPress registry and may be copied by our assistant into our Notion customer-management database for follow-up and booking administration. Access is restricted to authorised business users. This is a periodic transfer, not a continuous direct integration. Contact us to request access, correction or deletion, subject to applicable business-record obligations.
7. Third-party content and service providers
The site includes YouTube videos, Instagram content and links to other services. Loading or interacting with embedded content may connect your browser to the relevant provider, which processes information under its own policies. Our hosting and email providers also process information needed to operate the website, receive enquiries and communicate with you.
We do not sell your contact details. We may disclose information to service providers or event collaborators where needed to handle your request or deliver an agreed service, or where required by law. Providers may process information outside British Columbia or Canada, where different privacy laws may apply.
8. Retention, access and privacy requests
We retain enquiry and booking information for as long as needed to respond, deliver services, maintain necessary business records and meet applicable legal requirements. Retention can differ between website records, email, backups and analytics providers.
You may contact us to request access to or correction of your information, discuss deletion or retention, withdraw consent where applicable, or raise a privacy concern. We will review your request under applicable privacy law, including British Columbia's Personal Information Protection Act and federal requirements where applicable. Some information may need to be retained for legal or business-record obligations.
9. Children and security
This website is intended for adults arranging events. We do not knowingly seek personal information directly from children. We use reasonable safeguards, but no website, email service or storage system can be guaranteed completely secure.
10. Contact
Grand Show Entertainment
Surrey, BC V3T 0V2, Canada
Email: info@grandshow.ca
Phone: 778-723-7788
For information about privacy rights in British Columbia, visit the Office of the Information and Privacy Commissioner for BC.